Carbonite: “We have discontinued the mobile photo and video backup feature for iOS devices”

Post 19 of 44

I use Carbonite to backup my home system, which currently holds quite a bit of data.  But as a plus when I signed up for this I found out that I could install an app on my iPhone and backup all my images and video as well!  What?  Sweet!  So for the past three or so years I have relied on Carbonite to backup my iPhone as well as my computer.  Not even having to worry about it.

Side note:  I am a fanatic about keeping redundancies with my photos, because as you all know, those memories can’t be recreated.

Just recently I found that with my iPhone 5 I could setup a location based backup.  So basically when I got home all my photos and videos that I shot that day would be automatically backed up.  What a wonderful feature!  So I set it up a couple weeks ago and it has worked flawlessly, capturing all my memories in the cloud!

Today at the office I saw an update available for Carbonite, and I think, they are probably just rolling out some changes for iOS7 as many other of my apps have been doing for weeks now.

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Then I get home and wanting to browse some pics that I deleted from my iPhone, I open my Carbonite app and get this:

 

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WTF!  Really?  So I hop on Twitter and send @Carbonite a message, asking what was going on. (No response yet…)

After putting the boy to bed and assembling a new rig, I get to thinking…. Whenever an app updates and I sync with my computer the old version ends up in my Recycle Bin (yes I run Windows 7 on my Mac),  so I go and hook it up and sure enough it does as I remembered.  Sitting there in the Recycle Bin is the last version of the app!  So I move it to the desktop, delete it from iTunes, delete it from my iPhone and then re-add it to my device.  Launch it, login and sure enough the app wants to upload all my photos and video!  Awesome!

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Problem solved!

If you need to download the older version you can find it below. Enjoy!

For those at Carbonite reading this post, I do love the service provided and  have recommended it to many of my customers over the years, but this was a serious fail, in my opinion, if this feature is added back feel free to hit me up on Twitter @davewigstone.

Update 2:  I found an awesome free app to use, as an alternative.

Carbonite
Carbonite
Carbonite 3.0.5.ipa
Version: 3.0.5
6.8 MiB

Dave Wigstone
This article was written by Dave Wigstone

Dave is a Senior Web Application Developer and Online Marketing specialist for multiple eCommerce retailer divisions. He specializes in Technical, Mobile and International SEO as well as website development with PHP, SQL, HTML, & CSS. He is also Google Analytics, AdWords and Shopping certified. Dave has had a passion for technology for more than 10 years. Follow him on Twitter: @davewigstone. Connect on LinkedIn

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